White Papers
Gain detailed information on the technologies, products and services that will help you make informed decisions about your telecom needs, future and security. Qwest's white papers give ample information for you to be knowledgeable when conversing with colleagues and your Qwest representative about important choices and solutions.
An Interview with Dr. Pieter Poll, Qwest CTO
A discussion about the trends and technologies shaping the future of telecommunications in today's enterprises
While IP data traffic continues to grow at a near exponential rate, enterprises must manage that traffic while reducing costs, meeting initiatives for “green” computing, and providing adequate security in an increasingly risky cyber world. To achieve these goals, they are looking to service providers like Qwest to build infrastructures that will help them scale and grow efficiently and cost-effectively, and take advantage of the new technologies available to them. View
Avoid the Mobile Blind Spot: Five Real-World Tactics to Protect Your Enterprise Network
Support your 24/7 workforce with safe and flexible remote access
Today's successful businesses run at the speed of light, requiring employees and corporate assets to be available and accessible 24 by 7. Enterprises need to find a way to allow rapid, flexible access while protecting themselves from serious risk. When employees travel with corporate data on laptops and other portable devices it becomes increasingly harder to manage, and control such data, or even know if it's being protected, thereby creating a “mobile blind spot” that has the potential to wreak havoc on your corporate communications network. View
Best Practices for Proactive Disaster Recovery and Business Continuity
How to plan, implement and execute a quick recovery strategy for local accidents and natural disasters
Today's unpredictable world puts pressure on IT departments to maintain business continuity in the face of many challenges. Natural disasters, network outages, cybercrime and security breaches can bring business to a halt if a company lacks a sound disaster recovery plan. However, with the right people, processes and technologies in place, companies can withstand and recover from even the biggest threats. In this paper, Dusty Williams, CIO of restaurant conglomerate OSI Restaurant Partners, LLC, and Mike Cybyske, CBCP, Manager for Qwest Disaster Preparedness, review their experience with implementing disaster recovery plans in their organizations and best practices for maintaining business continuity in the face of natural or man-made disasters. View
Closing the Clinical IT Chasm
Improving communication between IT organizations and clinicians
Expensive clinical IT implementations can go awry if there are miscommunications or missteps between the clinicians and IT professionals. IT staff can become frustrated when clinicians fail to use the technology provided, while clinicians may complain about not being involved in the technology selection process. How do you effectively bridge this communication gap and ensure that your expensive investments in healthcare technology succeed?
This paper outlines some best practices for helping IT professionals and clinicians connect and work toward the same goals, and explains how a telecommunications solutions provider like Qwest can facilitate a smooth deployment of emerging communications and collaboration solutions that benefit healthcare providers and the IT departments that serve them. View
Connecting to Better Customer Service
Does your company have what it takes to succeed?
To excel in today's business environment, executives must understand the opportunities and challenges of customer service. Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results. View
Contact Center: Hosted Solutions
Why Hosted? Go Beyond the Traditional Contact Center
The contact center today is characterized by a conflict between its history and its current capabilities. Many businesses are discovering that making traditional premises-based solutions support new sophisticated customer contact management requirements entails a considerable amount of time, capital expense and expertise. As a result, companies and government agencies looking for a way to benefit from the powerful new contact center systems are turning to hosted contact center solutions. View
Do More with Less
How Service Providers Can Help Consolidate IT Expenses
CTOs know that today, when it comes to IT, more is no longer better. IT departments in every industry are faced with static or shrinking budgets and the mounting pressure to do more with less. To reduce operating expenses and network spending, they must find ways to maximize their current investments rather than make new ones. Opportunities for outsourcing infrastructure and applications management, WAN optimization, cloud hosting and software as a service (SaaS) are now available and can help IT departments meet their budgetary requirements for 2009. View
Electronic Health Records: Helping Healthcare Practitioners
Understand the Benefits of Implementing a System
A provision in the federal stimulus act is expected to transform the healthcare industry because of financial incentives for practices to improve the way medical records are stored. Here's how Electronic Health Records will help make your operations stronger and improve patient care. View
Electronic Health Records: Protecting Your Assets with a Solid Security Plan
Implement a security plan that's right for the structure and needs of your health organization
Securing the data for your healthcare organization or practice makes good business sense, especially if you use or are transitioning to an Electronic Health Record (EHR) solution. Aside from the investment in your clinical and administrative workforce, patient records are an asset worth protecting.
When using an EHR system, all patient records are stored in one location and readily accessible, which can enable faster access to a patient's health history, problem list, medications, lab results, diagnostic imaging and work-ups. Medical literature and medication databases that alert or support the practitioner's care plan also can be rapidly accessed. View
Ethernet for Financial Services
Metro Optical Ethernet for Financial Services
Financial services firms continue to offer more feature options, and more sophisticated, online transaction capabilities to differentiate themselves and enable their customers to access account information and transact business whenever and from wherever they choose. For example, to reinsert the personal service that the industry was based on, new "click to talk" options allow customers to access a live representative from within a Web portal, putting additional demands on connectivity requirements. Given the rapid adoption of these services, it's no surprise that the Meta Group estimates that a network outage can cost a financial institution more than $1.5 million per hour in lost revenue. View
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